Partner Webinar: MemberXP Panel — Turning Insight into Measurable Results
Tuesday, October 20, 2026 – 3:00pm
MemberXP Best of the Best Panel: Turning Insight into Measurable Results
Hosted by: Navari, a Carrick Professionals partner
Date: Tuesday, October 20, at 3 p.m. ET | Length: 1 hour, 15 minutes
Best of the Best: How Top Credit Unions Turn Member Feedback into Action
Join Carrick Professionals partner Navari for a practical panel discussion featuring credit unions recognized for excellence in member experience. This upcoming webinar will highlight how leading teams use MemberXP insights to identify friction, understand root causes, and turn member feedback into measurable improvements across the member journey.
Panelists include:
- Jessica Sawyer, Chief Operations Officer – Advantage One Credit Union
- Adam Tonge, Vice President of Retail Services – Alliance Catholic Credit Union
- Jeff McDowell, SVP of Retail Banking – Allegacy Financial
- Kurt Jourdan, VP of Sales & Service – IU Credit Union
- Moderator: Keith Holder, Navari
During the session, Best of the Best honorees will share real examples of how their organizations are improving digital, branch, lending, and service experiences while creating greater consistency across every channel. The conversation will also explore how credit unions can build organization-wide ownership of member experience through leadership alignment, cross-functional collaboration, frontline coaching, and accountability.
Whether your team is launching a member experience program or looking to strengthen an existing one, this webinar will offer practical strategies, lessons learned, and ideas you can apply right away.
What you’ll learn:
- How to identify friction, uncover root causes, and prioritize improvements across key member journeys
- How to build organization-wide ownership of member experience
- How leading credit unions apply MemberXP insights to digital, branch, lending, and service interactions
- Lessons learned and practical advice from Best of the Best award-winning teams