Carolinas credit unions recognized among nation’s best for member experience
Published: Thursday, April 23, 2026
Two credit unions in the Carolinas have been named 2026 MemberXP™ Best of the Best Award winners by CUSG, earning national recognition for delivering exceptional, data-validated member experiences. Carrick Professionals is proud to recognize these institutions for their commitment to listening to members and turning feedback into meaningful action through the MemberXP experience management platform
“These credit unions are demonstrating how data and feedback can transform member experiences,” said Patty Corkery, president and CEO of CUSG. “By listening to members and taking action, they are building stronger relationships, earning loyalty and setting a national standard for excellence in the credit union industry.”
We are proud of our credit unions for putting members first and delivering award-winning experiences,” said League President and CEO Dan Schline. “Their commitment to using member feedback to drive meaningful improvements sets a high bar for the Carolinas.”
The 2026 awards are based on analysis of millions of data points from over 8.6 million credit union members nationwide. Performance is measured using two proven metrics, Net Promoter Score, or NPS, and Member Effort Score, or MES. Credit unions ranking in the top 25% across each experiential category earn Best of the Best distinction. The winners include:
- Allegacy FCU (now Allegacy Financial) — Top 25% in mortgage experience
- SPC CU — #1 overall member care experience
By leveraging MemberXP insights, the recognized credit unions continuously identify opportunities to improve service delivery, strengthen member relationships and foster higher advocacy, loyalty and trust.
Interested in learning more about CUSG and how its solutions can support your credit union’s goals? Carrick Professionals proudly partners with trusted providers like CUSG to bring effective, forward-thinking tools to the credit union movement. Contact us or use our online matching tool to explore this and other solutions that may be right for your organization.